By accessing Rephox.in or utilizing our doorstep or in-store repair services, you agree to be bound by these Terms & Conditions. These terms constitute a legally binding agreement between you and Rephox. If you do not agree, please refrain from using our services.
2. Service Description
Rephox provides tech-repair solutions for smartphones, laptops, and tablets. Our service ecosystem is built on transparency and professional excellence. Services include:
Doorstep Repair: On-site repairs conducted at the user’s location for eligible issues.
Pick-up & Drop: Secure transport of devices to a Rephox-certified service center.
Component Services: Screen/Display replacement, Battery optimization, and Motherboard repairs.
Advanced Troubleshooting: Data recovery, software flashing, and hardware upgrades.
3. Customer Responsibilities
To ensure a seamless repair experience, customers are required to:
Data Backup: Perform a full backup of all personal data. Rephox is not liable for data loss during the technical handling of the device.
Security Access: Disable "Find My Device," iCloud locks, or screen passwords to allow technicians to verify the repair.
Peripheral Removal: Remove SIM cards, SD cards, and protective cases.
Declaration: Provide an honest history of the device, including previous repair attempts or liquid exposure.
4. Pricing and Payments
Quote Accuracy: Initial estimates are based on the customer's description. Final pricing is determined after a physical inspection by a Rephox technician. Payment Timing: Payments must be settled in full upon completion of the repair and before the device is handed back. Methods: We accept UPI, digital wallets, credit/debit cards, and cash.
5. Diagnostic and Visit Fees
Rephox strives for transparency in its "Doorstep" model.
Standard Diagnosis: If a repair is authorized, the diagnostic fee is waived.
Visit Charges: A nominal visit/diagnostic fee may apply if the customer chooses not to proceed with the repair after the technician has arrived at the location.
6. Rephox Warranty Policy
We stand by our quality. Most repairs come with a Rephox-backed warranty period (typically 90 days, unless specified otherwise).
Coverage: Warranty covers the specific part replaced and related labor.
Exclusions: Warranty is voided by subsequent physical damage, liquid ingress, or if the Rephox "Warranty Seal" is tampered with.
7. Device Collection and Storage
For devices taken to our service centers:
Collection: Devices must be collected within 30 days of the "Ready for Collection" notification.
Unclaimed Devices: Devices left beyond 90 days will be considered abandoned. Rephox reserves the right to dispose of or recycle abandoned hardware to recover service costs.
8. Limitation of Liability
Rephox and its technicians shall not be held liable for:
Pre-existing internal damage that manifests during disassembly (e.g., brittle ribbons or aged components).
Loss of manufacturer warranty once the device is opened by a third-party service provider.
Indirect or consequential losses resulting from device downtime.
9. Privacy & Data Security
Rephox values your privacy. We do not access personal folders, photos, or messages during the repair process beyond what is necessary to verify hardware functionality (e.g., testing the camera or touch responsiveness).
10. Contact Us
For support or questions regarding these terms, please reach out via:
Website: Rephox.in | Email: support@rephox.in
Privacy Policy
Last Updated: April 25, 2026
1. Introduction
At Rephox, we recognize that your devices contain your entire digital life. We are committed to protecting your privacy and ensuring the highest standards of data security. This policy outlines how we handle your personal and device information when you use our doorstep or service center repairs.
2. Information We Collect
To provide a seamless "Rephox Experience," we collect:
Personal Identity: Name, mobile number, email address, and precise location for doorstep service.
Device Metadata: Model, IMEI/Serial number, internal storage capacity, and hardware health status.
Technical Logs: Issue descriptions, diagnostic results, and parts used during the repair.
Payment Data: Transaction IDs and billing history (processed via secure, encrypted gateways).
3. How We Use Your Information
We use your data strictly to build and maintain the Rephox ecosystem:
Service Fulfillment: Coordinating technicians for doorstep visits and tracking repair progress.
Transparency: Providing detailed digital invoices and repair history.
Quality Control: Analyzing repair patterns to improve our spare part sourcing and technician training.
Warranty Management: Validating Rephox-backed warranty claims based on your service records.
Growth: Sending service reminders or updates on new repair categories (only with your explicit consent).
4. Strict Device Data Privacy
Our technicians follow the "Minimal Access Protocol":
Diagnostic Only: Access is limited to functions required for testing (e.g., Camera, Mic, Touch, WiFi).
No Data Migration: We do not browse, copy, or transfer any personal files, photos, or messages.
Screen Masking: Where possible, we encourage customers to use "Maintenance Mode" (available on modern Android/iOS) before handing over the device.
Data Responsibility: While we take every precaution, the customer remains responsible for backing up data prior to service.
5. Data Security Measures
End-to-End Encryption: All data synced between our technician app and the central server is encrypted.
Access Control: Your personal details are masked for technicians until the moment they are dispatched to your location.
Secure Payment: We utilize PCI-DSS compliant partners; Rephox does not store your card or CVV details.
6. Third-Party Sharing
We do not sell your data. We only share information with:
Logistics Partners: For device pick-up and drop-off services.
Payment Aggregators: To process digital payments securely.
Legal Compliance: If required by Indian law or to prevent fraudulent activities.
7. Data Retention & Your Rights
Retention: We keep service records for 5 years to honor long-term warranty support and tax compliance. Your Rights: You may request to view, correct, or delete your personal account data at any time by contacting us. Note that deleting records may affect your ability to claim warranty services.
8. Children's Privacy
Rephox services are intended for individuals aged 18 and above. We do not knowingly collect data from minors.
9. Contact Our Privacy Team
For concerns regarding your data or to report a privacy issue:
Email: privacy@rephox.in
Office: Rephox Tech Solutions, Delhi, India.
Warranty Policy
Last Updated: April 25, 2026
1. Rephox Assurance: Repair Coverage
Every repair at Rephox is backed by our Quality Guarantee. We provide a comprehensive warranty on specific parts and labor to ensure your device performs as expected.
Screen Replacements: Covered for 90 days against manufacturing defects including "Ghost Touch" (automatic working) or "Dead Touch" (unresponsive areas).
Labor & Fitment: Warranty includes the professional installation performed by our technicians.
2. Warranty Matrix
Service Category
Warranty Period
Premium Screen Replacement
180 Days
Battery Replacement
90 Days
Charging Port / Mic / Speaker
30 Days
Flex Cable / Hinge Repairs
30 Days
Motherboard Chip-Level Repair
07 Days
3. Exclusions (What is NOT Covered)
To maintain transparency, the following conditions void the Rephox warranty immediately:
Display Damage: Any visible lines, black spots (ink leakage), flickering, or "blank screen" caused by internal pressure or drops after the repair.
Accidental Damage: Cracks, dents, or frame bends occurring after the device is handed over to the customer.
Liquid Damage: Any exposure to moisture, sweat, or water ingress.
Tampering: If the device is opened by the customer or any third-party technician after a Rephox repair.
Battery Misuse: Swelling or backup issues caused by non-original chargers, overnight overcharging, or high-voltage fluctuations.
Software Issues: Problems unrelated to the hardware repair (e.g., OS lags, app crashes, or jailbreaking).
Ownership Transfer: Warranty is non-transferable and valid only for the original Rephox customer.
4. How to Claim Your Warranty
Rephox simplifies the claim process through a digital-first approach:
Report: Email support@rephox.in with your Invoice Number.
Evidence: Attach a short video showing the issue and clear photos of the device (front, back, and sides).
Verification: Our team will review the claim within 24–72 hours.
Validation: Claims are honored only if the Rephox Warranty Seal is intact and no physical damage is present.
5. The Rephox Warranty Process
Diagnostic: A technician will visit (or you may visit a center) to verify the hardware failure.
Resolution: If covered, Rephox will replace the faulty part at zero cost to you.
Testing: The device undergoes a 21-point quality check before being returned.
6. Visit & Diagnostic Charges
Standard Visit Fee: A minimum service/visit charge of ₹299 is applicable if a repair is declined by the customer after the technician arrives or if the estimated cost is not approved. Diagnostic Fee: Waived if the suggested repair is performed.
7. Parts Management
Faulty Part Retention: To prevent fraud and ensure proper recycling, all faulty parts replaced by Rephox must be surrendered to our technician. Failure to do so will void the warranty on the new part.
8. Genuine Quality Commitment
Rephox uses only "Premium Grade" or OEM-equivalent parts. Every component is rigorously tested for compatibility and longevity before installation to ensure your device feels original.
9. Contact for Support
For all warranty-related queries, please reach out to our Delhi-based support desk:
Email: support@rephox.in | Web: Rephox.in/Support